Frequently Asked Questions

Everything you need to know about FELIWAY fashion and services.

What is the standard shipping timeframe?

We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take between 7-14 business days depending on the destination.

How do I determine my correct size?

Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the perfect fit.

What is your return and exchange policy?

We accept returns and exchanges within 30 days of delivery. Items must be in their original condition, unworn, unwashed, and with all FELIWAY tags still attached.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

How should I care for my FELIWAY garments?

To maintain the quality of our fabrics, we recommend washing in cold water on a gentle cycle and laying flat to dry. Specific care instructions are located on the internal label of every piece.

Can I track my order once it has been placed?

Yes, once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.